DEALBORA KENYA

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Phone Accessories cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be returned.

Any item that is returned more than 14 days after delivery cannot be exchanged.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a similar item will be sent to you.

Late or missing refunds

If you haven’t received a refund yet, kindly contact us via 0714179335

We only replace items if they are defective or damaged from a manufacturer’s default.

To return your product, you should mail your product to us

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at {hello(at)dealbora.com} for questions related to refunds and returns.